Container refund points

FAQs

What are the eligible container material types?

There are seven main categories of eligible container materials. These are:

  • glass
  • polyethylene terephthalate (PET)
  • high-density polyethylene (HDPE)
  • aluminium
  • steel
  • liquid paper board
  • other plastics.

What do I do when a bag drop off point is full?

If the secure bin or cage is full, we recommend you keep your containers rather than leaving them unsecured. If you leave them outside the secure drop off point they may be stolen or tampered with.

Contact the operator for assistance. Their contact details should appear on signage near the chute, cage, or label printer.

If you cannot see their details, please contact us on:

Phone: 13 42 42 or email: enquiries@containersforchange.com.au

Could you send me some information on setting up a container refund point? My children’s school / scout / sport group is interested in setting up a refund point.

We can send an Application Pack (Doc1.7.1) providing information on how to apply to become a container refund point.

There are already more than 230 container refund points around the state, so COEX is only considering applications from locations where there are not enough refund points now.

If you’re interested in setting one up, please complete the Application Form (Doc1.7.2) and send it back to COEX as soon as possible.

Community enterprises (like charities, not-for-profit organisations, community groups and sports groups) can benefit from the scheme by operating a donation point.

Operators of donation points do not need to apply to Container Exchange to do so, but should register as a community group online to receive their Scheme ID: https://consumer.containersforchange.com.au/registration

Please refer to the website under ‘Where can I return’ for details of container refund points near you. https://www.containersforchange.com.au/where-can-i-return

How do customers get their refund from my container refund point?

Customers who want to be paid by electronic funds transfer are required to register on the Containers for Change website for a Customer Scheme Account ID at: www.consumer.containersforchange.com.au/create-account

The operator must determine if a customer has a Scheme ID. This enables the refund to be deposited into the customer’s nominated bank account by EFT.

Where a customer returns containers using a reverse vending machine, payment is to a customer’s bank account can be automatically issued when they select the option of receiving the refund amount electronically via their Scheme ID.

Where the customer does not have a Scheme ID, or does not wish to use it, the operator must pay any refund to the customer in cash - if the operator provides cash - or a cash equivalent form, which may include (but is not limited to):

  • credit to a credit card or another account (eg. PayPal)
  • a digital wallet
  • voucher or deposit onto a loyalty card.

How do I know a container is eligible for a refund?

If you are manually counting containers, you can check the containers for a 10c refund logo. However, if there is a significant quantity and variety of containers, it will be quicker to run a search online.

When you log into the POS device, you can select the search icon at the top right corner in most screens. This search icon allows you to scan or enter the barcode numbers of the containers, or search the product names, to identify whether a container is eligible for refund.

I operate a bag-drop - how do I give refunds to customers?

  1. Collect bags from the bag drop-off point
  2. Navigate to the ‘Bag drop count’ screen in the POS
  3. Scan the barcode on the printed label fixed to each bag to record it against the Scheme ID (or directly enter the Scheme ID)
  4. Count the number of eligible containers (either manually or using a counting machine)
  5. Enter the count into the POS
  6. Print a tax invoice for your records. COEX will pay the customer directly by electronic funds transfer (EFT).

What is an abatement?

An abatement is a fine or payment to Container Exchange by a container refund point due to the CRP's failure to meet the performance regime ie. If they are not following correct processes.

Abatements are invoiced separately. Payment by the CRP is due within five business days of receipt of the abatement tax invoice.

How does the invoicing of beverage manufacturers work?

Beverage manufacturers will be invoiced for their share of the scheme costs for the number of containers by type of material which they have supplied.

The monthly amount payable by will be calculated by the scheme price per material type multiplied by the number of declared containers supplied.

Any audit adjustment required will be included in the invoice at the time it is found (the current invoice). The scheme price per container used will be the scheme price in place at the time the adjustment relates to (not when the audit finding is reported).

Where beverage manufacturers do not declare their containers supplied in time, COEX will estimate the invoiced amount based on the 12-month rolling average of historical containers supplied and apply a published seasonality factor for the month.

How do I know if I am an eligible beverage manufacturer or exporter?

If the containers you sell are on the eligible containers list issued by the Queensland Government, you are an eligible beverage manufacturer or exporter. See: www.ehp.Queensland.gov.au/waste/pdf/Queensland-container-refund-scheme-eligible-beverage-containers.pdf

How do I hire a cage for a community collection drive?

Some container refund points have infrastructure, such as mobile cages, which community groups can hire or provide for collection drives.

Cages can be hired by contacting your local participating container refund point. Please check with your local operator (listed under ‘Where can I return’ on the Containers for Change website) on the availability of cages for your event or organisation.

What do I do when a bag drop chute is clogged or blocked?

If the bag-drop chute is clogged or blocked we recommend you keep your containers rather than leaving them unsecured. If you leave them outside the secure drop-off point they may be stolen or tampered with.

Contact the bag-drop operator for assistance. Their contact details should appear on signage near the chute, cage, or label printer.

If you cannot see their details, please contact us on:

Phone: 13 42 42 or email: enquiries@containersforchange.com.au

How can our community group or social enterprise get involved?

Organisations can register on the Containers for Change website to become a ‘virtual' donation point, which means they’ll receive a unique Scheme ID.

Supporters, members and their networks can then quote the Scheme ID when returning their containers to any kind of refund or drop off point, and the funds will be transferred by electronic funds transfer to the organisation’s bank account.

Some organisations may wish to have a physical location where people can drop off eligible drink containers as a donation (eg. at a school or sports club).

In this case, the group would store the containers in a secure cage and may negotiate with a local container refund point, or depot, to collect it when full. The refunds would be transferred electronically into the organisation’s bank account once the containers are entered into the system.

Smaller organisations or those with sporadic contact with their members may wish to run container collection drives at set times during the year to encourage members and the wider community to donate eligible containers as a short-term fundraising activity.

Mobile collection cages may be available for hire from your local container refund point for this purpose. To find your nearest container refund point, go to the Containers for Change website and select ‘Where can I return’: https://www.containersforchange.com.au/where-can-i-return

As a container refund point operator am I registered for GST or required to be registered for GST?

If you are unsure whether you should be registered for GST, please seek appropriate professional advice, eg. from your accountant). For additional information visit: https://www.ato.gov.au/Business/GST/Registering-for-GST/

What is a shipper unit on the POS?

A shipper unit is the bin, cage, wool bale, or bulk bag approved by COEX and provided to the container refund point by the processor.

Each shipper unit will have a unique asset ID on the point-of-sale device (POS) for tracking purposes.

Do bag-drops need to print multiple copies of tax invoices?

No. The customer will receive an electronic copy of the tax invoice and remittance to their registered email address once the transaction has been processed.

I cannot login

The POS is designed to work in both an online and offline environment, so you should be able to login without an internet connection.

Please follow these steps:

  1. Check you’ve entered the correct username
  2. Check you’ve entered the correct password (make sure Caps Lock isn’t on)
  3. Check your internet connection (do this by accessing another web page)
  4. Check you’re using a current version of a compatible browser: either Edge, Chrome, or Firefox
  5. Restart the Internet browser
  6. Clear the cache in your browser settings (if you are unsure how to do this, enter ‘clear cache’ and your browser name into a search engine)
  7. Restart your PC or device
  8. Check your PC or device for updates, and if necessary perform updates

Contact us by phone on 13 42 42 or email at enquiries@containersforchange.com.au

What does ‘first supply’ mean?

Supply is legal term in the legislation used to identify who has sold the container in the scheme and is responsible for paying the scheme price on that container.

Where do I go for more complex beverage manufacturer questions and answers?

How will I receive my refund?

Container refund points will pay the refund amount as cash or cash-equivalent (eg. Woolworths cash vouchers or electronic fund transfer to your bank account). Customers should check with the individual container refund point on the website under ‘Where can I return?’ for what options it provides for payment of refunds.

What happens if I continue using my kerbside recycling bin?

If you prefer to continue using your kerbside recycling bin, you will not receive a refund for your eligible containers. They will be collected by the material recovery facility (MRF) which operates kerbside collections for local councils in your area.

An interim income-sharing agreement between material recovery facilities and local Councils is in place, so any extra profits are split 50/50 until June 2019. At that time the Council and material recovery facility will be required to come to an income sharing agreement on the funds earned from eligible containers in household recycling bins. So any containers collected in your local area will provide shared income to your local kerbside collection agent (MRF) and your local Council.

If you do not want to collect the 10c refund per container you can donate your collected containers to a local charity, community group, or sports group.

As a customer, can I opt out of the scheme?

Yes. If you are a customer, you can return your containers to a container refund point and receive your 10c or use other methods of recycling such as continuing to put your recycling in your local Council’s kerbside recycling bins.

What is the best way to communicate directly with Container Exchange?

You can contact us through: operations@containerexchange.com.au or

Go to our website www.containerexchange.com.au and click on ‘contact us’

What is a bay on the POS?

A bay (or a drive lane) is a group of shipper units set up by large CRPs to organise their operations.

For example, there may be one bay of shipper units assigned to each sorting counter. If you use a bay system, the CRP administrator must ensure the bays are correctly setup in the ‘coordination’ section of the POS system.

If you need assistance managing your site settings, please:

phone 13 42 42 or email enquiries@containersforchange.com.au

I operate a reverse vending machine (RVM) - how do I give refunds to customers?

The customer must use a Scheme ID to get a refund from an RVM. The process is:

  1. The customer enters the Scheme ID
  2. The customer places the containers in the chute
  3. The machine counts the number of eligible containers
  4. The machine records the count
  5. The machine provides the customer with a receipt

COEX will process this payment electronically and send a remittance advice to the customer’s registered email address.

A POS user has forgotten their POS PIN number

Ask the person in charge at your CRP for advice.

A manager can reset their PIN by logging into the CRP operators’ web portal, clicking ‘POS Users’, and editing their record.

Are beverage manufacturer’s fees applied from where the stock is sourced from or sold?

The fees are charged by COEX to the party identified as the ‘first supplier’ of the product into Queensland, ie. where the stock is sold, not where it is supplied from. It is irrelevant whether the product is manufactured inside or outside Queensland.

The fee is applied to the sale by the ‘first supplier’ to the Queensland customer.

If the customer’s supply chain arrangements mean some stock is sold in NSW outlets, the customer should use the Queensland ‘export declaration’ process to claim back fees paid on that stock.

The Queensland customer would then be classed as first supplier of the containers into New South Wales (NSW), and would be liable for paying fees under the NSW Container Deposit Scheme (CDS) for these containers.

What are my obligations under the scheme?

As a retailer or distributor, can I opt out of the scheme? 

No. If you are a beverage retailer or distributor who supplies into Queensland, the container refund scheme (CRS) is legislated and mandatory.

Labelling

The Queensland Government recently confirmed that Queensland will use the same refund mark wording as NSW: 

10c refund at collection depots/points in participating State/Territory of purchase.

Manufacturers have until 1 December 2019 to ensure their labels are compliant, and retailers have a further 24 months to sell any stock that doesn’t have a compliant label.

Product registration

Product registration is the responsibility of the beverage manufacturer. All ‘first suppliers’ need to ensure that containers they are supplying into Queensland are registered with the Queensland scheme through COEX.

Payments to the scheme operator

The company that ‘first supplies’ a drink in an eligible container into Queensland has to have a supply arrangement in place with COEX for the containers. This includes importers (international and cross-border) and manufacturers.

Funding the scheme

By the 15th of each month, first suppliers must provide a declaration on the volume of beverages (number of eligible containers) supplied in Queensland in the previous month.

They will be invoiced on the 20th business day after the invoice month has ended for their share of the scheme costs based on their declaration on the volume of containers supplied. 

Payment terms will be five business days. The first invoice (for containers supplied in November 2018) will be issued on 2 January 2019 and is due for payment on 9 January 2019.
 

When will the refund mark be required for all containers sold in Queensland?

Beverage manufacturers supplying Queensland must ensure all eligible containers display the refund marking by 1 December 2019. Retailers have two years from scheme commencement to see through their stock without the refund mark.

What has Container Exchange done to inform the community about the Container Refund Scheme?

Before the scheme’s start date, Container Exchange and the Queensland Government conducted an extensive marketing and community awareness campaign which included:

  • media coverage
  • print and online advertising
  • community forums throughout the state, delivered in partnership with Boomerang Alliance
  • community engagement such as sponsorship of events and Ambassadors in Aboriginal and Torres Strait Islander communities to raise interest in participating in the scheme
  • extensive social media advertising and sponsored posts.

How is the Container Refund scheme funded?

Drink manufacturers who supply eligible beverage containers into Queensland fund the scheme. The contribution each business makes to the scheme will be based on the number of containers they supply in Queensland and what type of material they are made from. The amount they contribute varies from 9.9 cents per container for aluminium, up to 10.6 cents per container, for eg. Liquid Paper Board (LPB).

A list of eligible containers can be found at: www.ehp.Queensland.gov.au/waste/pdf/Queensland-container-refund-scheme-eligible-beverage-containers.pdf

The Waste Reduction and Recycling Amendment Bill 2017 states that the business which first supplies an eligible beverage container into Queensland will fund the scheme cost on a ‘price-per-container sold’ basis.

The price charged per container is different for each of the seven material types accepted by the scheme.

I’m calling from a Container Refund Point. How do I book collection of my shipper units?

Logistics providers are responsible for container collection. Identify the appropriate Logistics Provider for the CRP calling. Give the caller the number of the Logistics Provider so they can call and book the collection of their shipper units.

How do I create or delete a shipper unit on the POS?

To create a shipper unit, navigate to the shipper unit screen on your POS and select ‘Make Ready’.

Enter the Asset ID number and the empty weight of the shipper unit, which should be clearly labelled on the outside of it.

Once entered, click ‘Create’. This newly-created shipper unit will now be available for activation on your ‘Active Shipper Units’ page.

If you ‘Make Ready’ a shipping unit by mistake, you can delete it by clicking on ‘Delete’.

Please note that not every user has access to this function. When in doubt speak to the person in charge at your CRP.

More detail with screen shots of how to use the POS can be found in the Operator’s Guide provided by COEX in late October.

What if a business or GST-registered entity wants a refund?

Follow the usual process. The tax invoice emailed to the customer provides enough detail for GST-registered entities.

How do I create additional POS users?

Not every user has access to this function. Administrators can create a new user by logging into the CRPO web portal, clicking ‘POS Users’, then ‘Add User’.

What if I am a small beverage manufacturer or I sell very few beverage containers?

The legislation applies to all beverage manufacturers who sell eligible containers in Queensland.

How will the container refund scheme (CRS) impact on my business from a wholesale pricing perspective?

The costs of the CRS are borne by beverage suppliers. Suppliers may pass on scheme costs to retailers/distributors who in turn may pass on the costs to consumers (who will ultimately be able to claim the 10c refund).

The cost charged by the scheme to beverage suppliers includes the 10 cent refund for every container returned, as well as the costs of the scheme.

The scheme costs include all handling and administrative fees involved in collecting containers from the public, processing them, transporting them, recycling them and administering the scheme.

Will there be a list or register of approved containers which I can look up to check if my containers are eligible for a refund?

Yes, Container Exchange maintains a register of thousands of eligible containers. Beverage manufacturers are responsible for registering their containers.

The database is expected to be available on the website for the general public to search by the end of 2018.

This will enable members of the public and industry to search to see if a container is registered and therefore eligible under the scheme.

What if I missed the forum held in my area, or there wasn’t one?

It’s difficult for COEX to hold community forums in every location throughout Queensland.

Go to http://containerexchange.com.au/contact-us/ and register on the COEX database to receive notifications of future opportunities or to hear about the scheme.

Who is responsible for operating the Container Refund Scheme?

The Queensland Government appointed Container Exchange (COEX) to establish and operate Queensland’s container refund scheme.

COEX has Container Recovery Agreements (CRAs) and Container Export Agreements (CEAs) with beverage manufacturers

COEX is a not-for-profit (NFP) organisation and is committed to establishing an effective and low-cost container refund scheme for Queensland.

How do I order more collection infrastructure for eligible containers?

Advise callers that Processors are responsible for providing collection infrastructure like shipping units and cages. Confirm the designated processor that supplies the collection infrastructure.

Identify the appropriate processor and give the caller the processor’s number. The caller can ring to confirm whether the processor supplies the collection infrastructure they want.

If the processor agrees to provide more collection infrastructure, the caller will need to contact their logistics provider to deliver the new shipping units or cages to their location.

How do I activate a shipper unit on the POS system?

On your ‘Active Shipper Unit’ screen there’s a list of ‘Ready’ shipper units on the left, and ‘Active’ shipper units’ on the right.

Activate a shipper unit by clicking ‘Make Active’.

If you are operating on a bay model, select the bay the shipper unit is going into.

You also need to select the material type to go into each shipper unit.

If an incorrect shipper unit is made active, empty the shipper unit into the correct one and close the incorrect one by entering zero ‘0’ in gross weight and quantity.

Please note: if you are operating a single bay CRP, all shipper units will be listed as ‘Shared Shipper Units’.

Charities / GST exemptions

Where a CRP collects containers from a GST-registered entity that is entitled to GST concessions, the CRP will receive a separate payment from Container Exchange which is equal to the amount of the input tax credit that you cannot claim on the total refund amount. This payment will be included in your weekly claim amounts.

Can I edit POS users?

Administrators can edit user access rights. All users will be either administrator users or transactional users.

The table below outlines the different user rights of the different profiles:

Table

 

Who is responsible for operating the Container Refund Scheme?

The Queensland Government appointed Container Exchange (COEX) to establish and operate Queensland’s Container Refund Scheme.

COEX has Container Recovery Agreements (CRAs) and Container Export Agreements (CEAs) with beverage manufacturers.

COEX is a not-for-profit (NFP) organisation and is committed to operating an effective and low-cost container refund scheme for Queensland.

Are CRS fees applied from where the stock is sourced from or sold?

The fees are charged by COEX to the party identified as the ‘first supplier’ of the product into Queensland, ie. where the stock is sold, not where it is supplied from. It is irrelevant whether the product is manufactured inside or outside Queensland.

The fee is applied to the sale by the ‘first supplier’ to the Queensland customer.

The Queensland customer would then be classed as first supplier of the containers into NSW and would be liable for paying fees under the NSW container deposit scheme (CDS) for these containers.

If the customer’s supply chain arrangements lead some of this stock to be sold in NSW outlets, the customer should go through the Queensland ‘export declaration’ process to claim back fees paid on that stock.

The Queensland customer would then be classed as first supplier of these containers into NSW and would be liable for paying their ‘Container Deposit Scheme’ fees to NSW for these containers.

I live in a remote or regional area of Queensland – why don’t I have a container refund point nearby?

COEX ran an open tender, market-led process earlier this year calling for expressions of interest from individuals or companies who wanted to operate container refund points and received a positive  response from businesses and not-for-profit organisations.

The exact locations of the authorised Containers for Change refund points were chosen by the operators themselves, based on their knowledge of local communities and economies.

However, not all areas received a response. Some smaller regional and remote areas do not yet have comprehensive coverage.

Queensland is a large state with a geographically dispersed population, and Container Exchange (COEX) is working to ensure every community has reasonable access to Container Refund Points (CRPs) as soon as possible.

Considerations such as population spread and business sustainability are a requirement for COEX and CRP operators.

For those areas without reasonable access to refund points, we are still encouraging applications from individuals, schools or community groups.

How many Container Refund Points are there?

At launch date (1 November 2018) the Minister for the Environment, Leanne Enoch, announced there were more than 230 container refund points around the state. That number is expected to grow to more than 300 within 12 months.

When do we (the logistics provider) get paid for the work we do?

On a monthly basis as per the Logistics Services Agreement.

My shipper unit is full! What do I do?

At the beginning of each day, the POS user should ‘Make Ready’ some of the shipper units by entering their asset ID and empty weight.

When viewing the ‘Close Shipper Units’ screen you can select to ‘Close’ a full shipper unit.

The user must enter the ‘Gross Weight or ‘Quantity’ in the shipper unit to close it. Once a shipper unit has been closed, it can be added to the ‘Manifest’.

After this is done, activate one of the ‘ready’ shipper units by assigning the material type and bay. The newly-created shipper unit will appear on the active shipper unit list.

What is a Daily Reconciliation Report?

A Daily Reconciliation Report shows your daily cash reconciliation ‘refund amount’ verification, your daily and week-to-date container quantities per material type and daily and month-to-date GST reporting.

It is an essential daily report for all CRPs. It must be printed and retained for your records.

In case a day is missed, a printed report may be run on any day in the current calendar month, or in the first 7 days of a calendar month for any of the last seven days.

This allows CRPs to print the last report of the calendar month up to day six of the following month.

How do I delete POS users?

Not every user has access to this function. If you’re an administrator you can delete a user by logging into the CRPO web portal, clicking ‘POS User’, then ‘Delete’ a specific record.

As a beverage manufacturer, what contracts do I need to enter into and when?

Beverage manufacturers who supply eligible beverage containers into Queensland are required to enter into a Container Recovery Agreement with COEX.

This agreement has been available since September 2018.

Beverage manufacturers who supply containers into Queensland which are subsequently exported to another state may also need to enter into a Container Export Agreement.

This will enable them to claim a refund for the scheme costs they would have paid if the container was redeemed in Queensland.

Are airlines exempt from the container refund scheme costs?

No, products purchased by airlines for in-flight consumption are not exempt from the CRS.

All export customers, including airlines and cruise operators have been required to pay scheme fees from 1 November 2018 where stock is supplied to Queensland.

The Queensland Government has adopted the same ‘export declaration’ process as NSW, by which eligible beverage containers ‘under bond’ Exporters will still be charged CRS fees, but will be able to claim a rebate on those fees.

What if my payment amount doesn’t seem to match the number of containers I dropped off?

If you believe a payment is incorrect, you can call the Contact Centre to resolve the issue. Please ring 13 42 42 or email enquiries@containersforchange.com.au

Please note: we only pay refunds on eligible containers. Check your containers are on the eligible containers list. You can find the list of eligible containers here: https://www.containersforchange.com.au/how-get-refund

We encourage customers to take a photo of the QR Code on each label before dropping their bags at the container refund point for tracking purposes.

Where can I return my containers?

There are more than 230 container refund points and donation points across Queensland where you can return your containers.

To find the nearest one to you that suits your needs, go to the Containers for Change website and click on ‘Where can I return’. https://www.containersforchange.com.au/where-can-i-return

There are different types of refund points. When you check the Containers for Change website (under ‘Where can I return’) for a Container Refund Point, you can see what kind of service each location offers, ie.:

  • depots – which generally pay in cash, by EFT, or may offer payment by vouchers or Paypal
  • reverse vending machines – which may pay by cash or EFT
  • cag drop-off points – no cash is available for refund at these points. Customers leave their containers once they have been bagged, tagged with a Scheme ID number and sealed. They must use re-useable bags, not one-use plastic bags.

The bags of containers are picked up by a depot regularly, depending on demand (weekly or fortnightly in some locations) to be manually counted and entered into the container refund point’s point-of-sale system. After this is done, people will receive their refund via electronic funds transfer in three to five days. For this reason, it may take longer to get a refund if you drop your bags at a drop-off point than if you go to a depot.

  • Mobile or pop-up sites – these sites are more common in smaller population centres. In this case, people may drop-off bags of containers at set times on a regular schedule every week or two depending on demand for the services.
  • Donation points operate in much the same way as bag drop-off points, but the funds from your containers are donated to the not-for-profit or community group which runs the donation point.

Where are the container refund points located?

The location of each site is available on website under ‘Where can I return?’ https://www.containersforchange.com.au/

The locations of authorised Containers for Change refund points were chosen by the operators themselves, based on their knowledge of local communities.

COEX ran an open tender process across Queensland early in 2018 and although there was a positive response, there is not yet blanket coverage throughout the state.

Some of the more remote areas of western Queensland, far north Queensland and the Torres Strait don’t have operators yet due to the challenges of smaller populations and vast distances.

COEX staff have been travelling to those areas to work with local Councils and businesses to develop sustainable solutions.

Locations also depend on site availability, planning regulations and other factors.

I am calling from a CRP. Who is my logistics provider?

Identify the appropriate logistics provider and advise the caller.

What is a ‘Manifest’?

The manifest is the document which lists the shipping units, their contents by material type and volume, their location and destination.

The manifest is required for the transfer of containers from the container refund point to the processor. For a container refund point that also has a contract as a processor, this is called a ‘Transfer’.

Logistics providers require shipper unit weights to check they are handling safe loads.

Manifests must be prepared and printed at time the shipper units are collected.

Manifests will be printed in triplicate: one for the CRP records, one for the logistics provider and one for the processor.

Why do I need a Daily Reconciliation Report?

Your Daily Reconciliation Report shows your daily cash reconciliation refund amount, your daily and week-to-date quantities per material type and daily and month-to-date GST balance.

The Daily Reconciliation Report does not show any audit adjustments that may be processed at a later date.

I cannot login

You must be online to access the CRP Portal. Please follow these steps:

  1. Check you’ve entered the correct username
  2. Check you’ve entered the correct password (make sure Caps Lock isn’t on)
  3. Check your internet connection (do this by accessing another web page)
  4. Check you’re using a current version of a compatible browser: either Edge, Chrome, or Firefox
  5. Restart the Internet browser
  6. Clear the cache in the browser settings (if you are unsure how to do this, enter ‘clear cache’ and your browser name into a search engine)
  7. Restart your PC or device
  8. Check your PC or device for updates, and if necessary perform updates
  9. Contact us by phone: on13 42 42 or email at enquiries@containersforchange.com.au

How do I register as a beverage manufacturer and request my agreement(s)?

Please call 13 4242 to find out how to register as a beverage manufacturer in Queensland.

Do Australian Liquor Marketers (ALM) warehouses and national customers like Edward Gaming (or EDG) and Coles benefit from being able to ship stock around the country?

No. If any customer of theirs ships product into Queensland, they are considered the ‘first supplier’ under the legislation. It is the company that makes the ‘first supply’ of a beverage product into the Queensland market which needs to have a supply arrangement with COEX for those containers.

This includes importers (international and cross-border) and manufacturers.

What if I’ve forgotten my password?

To reset your password, click on ‘Reset Password’ on the login page. A code will be generated and sent to your registered mobile phone number. Once you verify with that code, you can create a new password.

How do I become a container refund point?

Container Exchange is still interested in hearing from potential container refund point operators, logistics providers and processing providers interested in being part of the Queensland Containers for Change scheme.

If you would like to express an interest in providing some type of service in an area which is under-serviced, please email Container Exchange at: tenders@containerexchange.com.au with your business details and location(s) to register your interest in future opportunities.

What are the operating hours of Container Refund Points - are there any controls around operating hours?

Operating hours vary for each operator and site. Please go to the ‘Where can I return?’ on the scheme’s website.

When is collection of the shipper units or cages from my CRP due?

CRP operators must book their logistics provider to come and pick up collection infrastructure

What is a ‘Transfer’?

Transfers occur in CRPs where a container refund point is on the same site as a processor.

It is simply the transfer of containers of recyclable material from one entity to another.

What is a weekly claim?

The weekly claim is a declaration and submission of the quantity of containers by material type for the previous week, from Monday to Sunday.

I forgot my password

Click on ‘Can’t Sign In’ in the login page and follow instructions.

How do I provide my reporting information?

All reporting and registration of containers is done via the secure web portal available to beverage manufacturers.

Information is available on the Container Exchange website portal on how to complete the portal registration process.

What do I do with old stock without the refund barcode?

The Queensland Government has confirmed that Queensland containers will carry the same refund mark wording as the NSW government:

“10c refund at collection depots/points in participating State/Territory of purchase’

Manufacturers have until 1 December 2019 to ensure their labels are compliant. Retailers have a further 24 months to sell any stock that doesn’t have a compliant label.

How do I update my profile?

Login to your scheme account and click on ‘My profile’ to update your profile.

What is a Donation Point?

Donation Points allow people to donate their eligible containers to a community group, sports group, school, charity or not-for-profit organisation so the group receives the refund directly. These organisations can register as donation points on the Containers for Change website at https://www.containersforchange.com.au/where-can-i-return

How do I become a container refund point operator?

Container Exchange (COEX) called for proposals from businesses and not-for-profit organisations, charities and community groups to register their interest to become a refund point in March 2018. Expressions of interest from people interested in operating a container refund point in areas without full coverage can still be submitted.

To learn more, please email tenders@containerexchange.com.au

To get more information on becoming a Container Refund Point operator please contact enquires@containerexchange.com.au

Alternatively, not-for-profit organisations can register for a Scheme ID so people can donate the refunds they receive for their refundable containers to your organisation by quoting your Scheme ID.

What type of vehicle is coming to collect my shipper units?

The CRP operator will need to identify who the logistics provider is for their CRP. Then the CRP operator can call the logistics provider to confirm what kind of collection vehicle they will be sending.

How do I book a logistics provider?

Each CRP has been given a list of contracted logistics providers with their contact details.

As each CRP is set up differently, there will be different procedures for each site. Please speak to the CRP manager for advice about the logistics provider for your site.

When sufficient shipper units are full, call the logistics provider to arrange for shipment. Remember that different material types might go to different processors or logistics providers.

When do I submit my weekly claim?

You must submit your weekly claim by 12 noon of the first business day of the following week, ie. Monday. If the following Monday is a public holiday, you must submit it by 12 noon on the next business day.

If you submit your weekly claim after the cut-off time, your claim for the week will not be processed until the following week.

No claim will be processed and paid unless a valid claim is lodged in the stipulated time period.

How do I edit my profile?

Login to the CRP operators’ web portal. Click on the drop down in the top right corner and click ‘Manage Profile’.

What reporting information does COEX need from beverage businesses?

From October 2018, beverage manufacturers were required to register all eligible containers not already registered on the registration portal and provide a declaration of the volume of containers by material type supplied and sold into Queensland in the past 12 months. All information is treated as commercial-in-confidence.

By the15th of each month (starting in December 2018), beverage manufacturers are required to provide COEX with a declaration on the number of beverage containers by material type supplied and sold in Queensland in the previous month. An annual declaration will also be required for audit purposes.

What stops retailers buying non-container refund scheme stock and selling it?

If a retailer buys non-CRS stock from interstate and then sells it in Queensland, they would then be considered the ‘first supplier’ into the market, which means they must have a supply arrangement with COEX for those containers.

This includes importers (international and cross-border) and manufacturers.

How do I close my account?

Each account is unique and must be linked to a unique email address. This means if you change email address you can simply close your old account and open a new one.

If you would like to close your account, please contact us on:

Phone: 13 42 42 or email: enquiries@containersforchange.com.au

How can my community / sports / school group or not-for-profit organisation register as a donation point?

Not-for-profit groups interested in receiving the refunds from containers as donations from members, networks and supporters can register on the Containers for Change website at https://consumer.containersforchange.com.au/registration

They select ‘Community group’, and enter their group’s details, including bank account details. They will then receive a unique Scheme ID.

Anyone can then donate the refunds from their empty containers to the not-for-profit organisation by quoting their unique Scheme ID when returning their eligible containers for recycling.

Organisations such as school P&C associations, community groups, sports clubs, charities and not-for-profit organisations can also collect containers and return them in bulk to container refund points and either collect the cash refunds or ask that the refund go to the unique Scheme ID for their group.

How do I make sure people can find my container refund point?

As well as making sure all the information on the Containers for Change website under ‘Where can I return’ is correct. Please provide your Contract Manager with any changes in operation such as opening hours, pick up delays, locations and contact details.

CRP operators are required to engage the community in a number of ways to help support the network, including working with community groups’ donation points.

How do I cancel a booking for collection of shipper units?

Identify the logistics provider for the CRP calling, and give them the number of the logistics provider so they can call and cancel the collection.

How do I create a Manifest on the point-of-sale (POS) device?

When the logistics provider arrives on the site, go into the POS and click on the ‘Manifest’ icon in your navigation pane.

Enter the processor the materials are going to (the destination), carrier, and truck licence plate. (If the logistics provider is operating a prime mover with a trailer, please make sure you record the registration number on the prime mover, not the trailer registration.)

Select the shipper units to be collected using the sliders on the left of the shipper unit list. When all the data has been entered, click ‘Create and Print’.

How do I submit my weekly claim?

You submit your weekly claim by logging into the CRPO portal at: www.business.containersforchange.com.au  Not every user has access to this function.

If you can’t submit your weekly claim online, you can do so through the contact centre by calling 13 42 42 or emailing enquiries@containersforchange.com.au

How do I change my password?

Login to the CRPO web portal. Click on the drop down in the top right corner and click ‘Change Password’.

When did the scheme commence?

The Container Refund Scheme started operating on 1 November 2018.

How do I register for a scheme account ID?

To register for a new Scheme Account ID visit:

https//:consumer.containersforchange.com.au/create-account

The scheme ID is a 9-character alphanumeric code that allows Container Exchange (COEX) to process your payments electronically.

When registering, you must provide:

  • your full name
  • email address
  • mobile number
  • GST status.

Payments via your scheme ID will be made directly to your nominated bank account, the details of which are required when you are registering. Please check your bank details are entered correctly. You will be required to enter:

  • Account Name
  • BSB
  • Account Number.

Your mobile number will be used as two-factor authentication if you lose your password.

To access Container for Change s privacy policy and security statement visit:

https://www.containersforchange.com.au/search/node?keys=security

https://www.containersforchange.com.au/terms-conditions

Who do I contact when I have a problem?

Please contact us on:

Phone: 13 42 42 or email: enquiries@containersforchange.com.au

Can I register a ‘physical’ donation point where people can drop their containers off?

Operators of Donation Points do not need to apply to Container Exchange to set up a physical Donation Point.

They should make arrangements with a container refund point operator in their area to collect their bulk containers in exchange for the refunds.

Over time, physical donation point locations may be available on the Containers for Change website.

Container refund points can be found on the Containers for Change website under ‘Where can I return?’, ie. https://www.containersforchange.com.au/where-can-i-return

What are the operating hours of Container Refund Points - are there any controls around operating hours?

Operating hours vary for each operator and site and may be dependent on your contract.  Please ensure you provide the correct information to your Contract Manger to enable the correct information to be updated on the ‘Where can I return?’ page.

CRP: The logistics provider is late, where are they?

Identify the appropriate logistics provider for that CRP and give them the number of the provider so they can call them to confirm arrival time.

How do I sync and when do I need to sync?

There are two types of synchronisations:

  • Reference Data

You should synchronise your reference data every day so your customers can use their Scheme IDs for POS transactions. It also ensures that any other data changes to the POS are updated.

You can check the last sync on the system by clicking ‘Reference Data’ on the POS navigation pane and checking the date/time of the last synchronisation.

Depending on your setup, you may be operating on an automatic sync.

You can check the last sync on the system by clicking the ‘Sync’ icon on the POS navigation pane and checking the date/time of the last synchronisation.

  • Upload Data

Syncing your upload data allows transaction data from your POS terminal(s) to be transferred to the system for payment and reporting purposes.

If your POS is connected to the internet, you will be operating on an automatic sync.

The items that are ‘Waiting to Upload’ will appear on the left-hand side of the screen, with ‘Recently Uploaded’ appearing on the right.

You can initiate a manual upload by clicking ‘Upload Now’.

What payments will I get following my weekly claim?

Container refund points will be paid the following amounts from their weekly claim:

  • reimbursement of cash payments made to customers for refund amounts
  • handling fees
  • any applicable GST recovery for charity-endorsed entities
  • less any audit adjustments.

As a manufacturer can I opt out of the scheme?

No. If you are a beverage manufacturer, retailer or distributor, that supplies into Queensland the container refund scheme (CRS) is legislated and mandatory.

What is an export and rebate?

Under proposed export arrangements, containers supplied and sold in Queensland but then exported to another state or overseas, may be eligible for a rebate of scheme costs which would have been payable if the container was redeemed in Queensland.

Can a container refund point refuse to take my containers?

Yes. There are several reasons why a container refund point operator may refuse to accept your containers, including because the container is:

  • contaminated (ie. contains sand or dirt, paint, petrol, noxious substances, etc.)
  • not recognisable as an eligible container (ie. crushed beyond recognition or broken in the case of glass)
  • not eligible under the scheme.

The container refund operator may refuse to accept your container if the operator has reason to believe:

  • the container has been purchased interstate
  • the container has already been redeemed or has been deposited from any kerbside recycling operator.

The container refund point operator may also refuse to accept your containers if you refuse to complete a declaration when asked to do so.

In addition, some smaller container refund points may not be able to process large volumes of containers. Please check with your local operator.

I have dropped something in a Reverse Vending Machine – what do I do?

Contact the RVM operator immediately for assistance. Their contact details should appear on the RVM.

If you cannot see their details, please contact us on:

Phone: 13 42 42 or email: enquiries@containersforchange.com.au

How do I become a ‘virtual’ Donation Point?

Individuals interested in registering to receive a unique Scheme ID for their donation point must register on the Containers for Change website at https://consumer.containersforchange.com.au/registration

Once you have entered your charity or community groups’ details, including your bank account, you will receive a unique Scheme ID which you can quote when donating your containers. Your refund will then be transferred into your bank account via electronic funds transfer (EFT) in three to five business days.

When containers are donated through a container refund point, container refund point operators count the containers and transfer the refund into the group’s specified bank account using the community group’s Scheme ID.

Make sure you share your Scheme ID somewhere accessible to your donors, enabling them to quickly and easily donate when they go to a container refund point.

Do operators have to accept ALL returned containers even if they are not eligible?

No, the operator will accept all containers returned by customers to the container refund point if they are eligible.

The operator is required to reasonably ensure that all collected containers:

  • are eligible for payment of a refund (ie. are not exempt from the scheme and display a refund mark as required by regulation)
  • have not already been redeemed
  • are reasonably thought to have been purchased in Queensland after the scheme commencement date
  • are not from a material recovery facility where a refund amount or recovery amount has already been claimed for that container.

The logistics provider’s driver has damaged something on my site - who do I call to get it resolve?

Identify the appropriate logistics provider for that CRP and give them the number of the logistic provider so they can call them to discuss.

How do I setup an iPad for bag-drop?

To set the iPad up for a bag-drop, launch the POS application and navigate to the ‘Settings’ area.

Enable the ‘Bag drop’ mode and ‘Save’.

This is a one-time setup: the iPad will remain in ‘Bag drop’ mode until an administrator logs in and changes the mode.

When will I get paid my weekly claim amount?

Weekly claims will be paid within five business days after a valid weekly claim.

If you submit your claim after the 12 noon deadline, your claim will be processed and paid in next week’s processing cycle.

How is the Container Refund scheme funded?

Beverage manufacturers who supply eligible beverage containers into Queensland fund the scheme. The contribution each business makes to the scheme is based on the number of containers supplied in Queensland and the material they are made from.

A list of eligible containers is here: https://environment.des.qld.gov.au/waste/pdf/qld-container-refund-scheme-eligible-beverage-containers.pdf

The Waste Reduction and Recycling Amendment Bill 2017 states that the business which ‘first supplies’ an eligible beverage container into Queensland will fund the scheme cost on a ‘price-per-container sold’ basis.

The price charged per container is different for each of the seven material types accepted by the scheme – between 9.9 and 10.6 cents per container.

Table

Who can claim the export rebate?

Registered exporters who have entered into a container export agreement with COEX.

What is the Containers for Change Scheme?

Under Queensland’s new container refund scheme, Containers for Change, people can now return empty eligible drink containers to an approved container refund point and receive a 10c refund.

What about eligible containers that I choose to put in my kerbside recycling bin? Who receives the refund on those?

Any eligible containers placed in kerbside recycling bins will be redeemed by the kerbside recycling operator.

These containers are eligible for the 10 cent refund per container.

There has been an interim agreement that the refund must be split 50/50 between the Council and the material recovery facility until June 2019.

What do I do when a Reverse Vending Machine is full?

Contact the Container Refund Point  operator for assistance. Their contact details should appear on the RVM. If you cannot see their details, please contact us on:

Phone: 13 42 42 or email: enquiries@containersforchange.com.au

Can my community group, sports group, school or not-for-profit organisation get financial assistance to set up a donation point?

Yes. For a limited time, the Queensland Government is encouraging community groups and social enterprises in rural and remote communities to get involved in the Container Refund Scheme by providing $10,000 grants to not-for-profit organisations to set up container refund points.

In addition, Aboriginal and Torres Strait Islander Councils can apply for grants of up to $50,000 to take part in the scheme.

More information can be found at: www.qld.gov.au/environment/pollution/management/waste/recovery/funding-grants

What is the role of the container refund point? If I am a CRP operator, can I also process the containers?

Container refund point operators sort and separate all containers by material type and store the sorted containers.

They then prepare the containers for collection for transport to a processing facility and help enable that process.

CRPOs do not process containers. A person who runs a CRP may also run a processing facility, but they are different contracts.

The logistics provider driver was excellent today, how do I contact the logistics provider to say thanks?

Identify the appropriate logistics provider for that CRP and give the caller the number of the provider so they can call them to discuss.

How do I do a bag-drop count?

When a customer’s bag arrives at a CRP, the contents need to be counted and entered into the POS system.

Launch the POS application and navigate to the ‘Bag Drop Count’ in the panel on the left.

The functionality of this area is the same as a normal over-the-counter transaction. The user can select from pre-set options regarding the state of the bags when they arrive at the CRP. For example, if a label is illegible or missing, this should be recorded in the drop-down menu. If this happens, the transaction may get rejected. Any information entered in the comments area can be referred to during an investigation, for example, if a customer reports a missing payment.

Please note: there is no cash payment option for bag-drop.

If you have a barcode scanner, you can use this to scan the bag’s printed label barcode. The system will then automatically pre-fill the customer’s Scheme ID.

Do I invoice the processor for the transfer of eligible containers?

No. COEX acts as the agent for processors and container refund points. operators do not have to generate invoices to processors for the transfer of eligible containers.

COEX generates and sends the invoices to the processors for you.

What is the cost for me as a beverage manufacturer?

Container Exchange (COEX) has published the initial five-month cost price for each type of container for beverage manufacturers that ‘first supply’ containers into Queensland (as above). This is available at www.containerexchange.com.au/beverage-manufacture-information

After the first five months of the scheme’s operation, COEX will set the scheme price per container using container redemption data rather than projected redemption rates. This will help ensure that beverage manufacturers only pay for the actual costs of the scheme, rather than projected costs.

What do I need to do to register as an exporter?

Exporters should have entered into a Container Export Agreement with COEX. They have to provide a claim for containers exported by month, by material type, by state exported to and by the beverage manufacturer’s unique scheme identification number.

In addition, they are required to provide an annual sales statutory declaration, signed by an authorised signatory (listed on the beverage manufacturers’ portal).

They will also have to agree to these records being audited to ensure the scheme’s integrity.

What happens to containers once they are returned to a collection point?

Containers deposited at a container refund point will be sorted by material type and prepared for collection and transportation to a processing centre, where the materials are tightly compacted and prepared for recycling.

Containers are then sold through an online auction platform into domestic and export markets to approved recyclers where the material is recycled into new materials or back into beverage containers.

Containers donated at donation points are transported to a nearby container refund point, to be manually counted and entered into the point-of-sale system. The donation point will then receive the refund amount for each container via electronic funds transfer to their nominated bank account.

What do I do when a reverse vending machine chute is clogged or blocked?

Contact the contactor refund point operator for assistance. Their contact details should appear on the RVM. If you cannot see their details, please contact us on:

Phone: 13 42 42 or email: enquiries@containersforchange.com.au

What is the difference, if any, between a return point and a refund point?

A ‘return’ point might be a physical location where you can donate containers, though they are usually called donation points.

A refund point is where you can take your containers to have your refund paid in cash.

Who organises for the containers to be collected?

COEX organises the collection of containers from the refund points.

The logistics provider driver has forgotten to load a shipper unit, can we get them to come back and collect it?

Identify the appropriate logistics provider for that CRP and give them the number of the logistics provider so they can call to book them to pick up the missed collection.

How do I update POS software?

The POS device automatically checks for updates daily.

Forced updates must occur immediately, whereas some updates can be deferred until a convenient time. Please follow any instructions received from Container Exchange.

Please note COEX requires container refund points to complete updates outside operating hours to ensure customers are not affected by delays caused by hardware and software updates.

Please check your daily procedures to ensure you allow enough time to complete updates as and when required.

Do I have to invoice Container Exchange for my handling fee?

No. COEX will generate these invoices on your behalf. The invoice will be based on the data you enter into the POS and submit via the CRP Portal.

Will the cost to beverage manufacturers change over time?

Yes, the costs of running the scheme are expected to change over time as the scheme becomes established and more customers take up the opportunity to return their eligible containers and receive a refund.

COEX will set the scheme cost for each type of container each calendar quarter to assist beverage businesses with budget planning.

When will the export agreement be available?

The export agreement is available on the Container Exchange beverage manufacturers’ website portal. Exporters need to register their interest and provide their organisational information to enter into an agreement.

Does my container need to have a label or barcode in order for me to return it?

If you choose to return your container to a reverse vending machine, then your container needs a readable barcode. The reverse vending machine has to be able to read the barcode to ensure the container is eligible to be returned. This means it container can’t be crushed, faded or distorted.

If you return your container to any other type of container refund point, then it still needs to be recognisable as a container which is eligible under the scheme.

Whether a label is required for this purpose will depend on the product design. Acceptance of products without labels is at the discretion of the container refund point.

The reverse vending machine did not count my container – what do I do?

If the RVM rejected or did not count your container, it may be an ineligible container, or it may be unable to be verified by the reverse vending Machine (for example, if the barcode is unreadable).

If it is a verification issue (ie. the container is recognisably an eligible container and has been rejected by the RVM) it may be possible to claim your refund at another container refund point that manually counts containers.

If the RVM took your eligible container without counting it, report the fault to the RVM operator. Their contact details should appear on the RVM.

If you cannot see their details, please contact us on:

Phone: 13 42 42 or email: enquiries@containersforchange.com.au

Will containers stamped NT/SA 10c receive a refund?

Yes, container refund points will honour all eligible containers with or without the NT/SA refund mark.

Beverage manufacturers who sell drink containers in Queensland have until 1 December 2019 to make sure their containers carry the refund mark required.

Retailers have two years from 1 November 2019 to sell existing stock which does not carry the refund mark.

Who supplies the cages or shipper units the containers are sorted into by material type?

The nominated processing services provider designated by COEX supplies cages or shipper units to CRPs to support operators.

The logistics provider did not drop off any empty collection infrastructure when they collected the full shipper units today, how do I get in touch with them?

Identify the appropriate logistics provider for that CRP and give them the number of the logistics provider so they can call to ask why no empty units were dropped off.

I operate an over-the-counter or mobile container refund point How do I give customers refunds?

  1. Count the number of eligible containers (either manually or using a counting machine)
  2. Select cash refund or scheme ID (only relevant for customers with a Scheme ID) or ‘Other CRPO payments’
  3. Enter the count into the POS
  4. Print a tax invoice and, if applicable, pay the correct cash amount to the customer. Customers with a Scheme ID account will be paid by electronic transfer by COEX.

When will I get paid my handling fee?

Handling fees are paid within five business days after submission of a valid weekly claim.

If you fail to submit your weekly claim by the 12 noon deadline, your claim will be processed and paid in the next week’s payment cycle.

How will beverage businesses be charged their contribution to the scheme?

Container Exchange (COEX) will issue an invoice to each business for their share of costs based on the number of eligible containers they have supplied and sold into Queensland.

Beverage manufacturers will be issued with their first invoice in December 2018, for a January 2019 payment, based on actual sales of beverages in recyclable containers which have been sold in November 2018.

This means that all businesses pay in arrears for the scheme. For more information go to www.containerexchange.com.au

How do beverage manufacturers claim an export rebate?

An export rebate is claimed by providing COEX with an export report detailing containers exported each month, by material type, by state exported to and by the beverage manufacturer’s unique scheme identification number.

Once a business is registered, uploading this monthly declaration to COEX’s secure portal means they have executed an export agreement with COEX.

The claim must be made on or by the 15th day of the month following the ‘export reporting period’.

The format of the report will be specified (eg. CSV files for reports and PDF files for declarations).

Do I need to sort my glass containers by colour?

No. Glass collected by container refund points does not have to be sorted by colour.

I have dropped something down the chute at a bag-drop – what do I do?

Contact the bag-drop operator immediately for assistance. Their contact details should appear on signage near the chute, cage, or label printer.

If you cannot see their details, please contact us on:

Phone: 13 42 42 or email: enquiries@containersforchange.com.au

Is there a list of refund/return points for North Queensland, or Central Queensland, or Western Queensland?

Yes, all locations and contact details of container refund points established so far are on the Containers for Change website at https://www.containersforchange.com.au/where-can-i-return

What happens if collected containers are stolen from a container refund point?

Each container refund point is responsible for the security of the collected containers on its premises. Container Exchange will not pay the container refund point a handling fee or refund amount for any containers not received and verified by a processing provider.

The logistics provider delivered the wrong collection infrastructure, how do we get this sorted?

Identify the appropriate logistics provider for that CRP and give them the number of the provider so they can discuss with them.

Do I need to print multiple copies of tax invoices?

For all counter transactions the POS system should automatically print two copies of each tax invoice: one for you to keep and one for the customer.

What is an audit adjustment?

Audit adjustments are made to accounts if discrepancies are found. They can be made to the weekly payment or in arrears (on previous payments) and are shown as an offset either to the refund amount tax invoice or the handling fee tax invoice.

What is a beverage manufacturer’s declaration?

From December, beverage businesses will be required to provide COEX with a declaration on the number of beverage containers supplied and sold into Queensland in the previous month and what materials they were made of by the 15th of each month.

When will I be paid for a validated export rebate?

Exporters will be paid on the 15th calendar day of the month following the reporting date, once a claim has been received and validated by COEX.

Where can I find my Scheme ID once I’ve registered?

When you’ve register for the scheme on the Containers for Change website, you will receive it by email, so it will be in your email Inbox (or check your junk mail if you can’t find it).

We suggest you save this email for your records and add the ID number to your mobile phone in notes or take a photo of the Scheme ID for easy access.

When you login to the Containers for Change portal, your scheme ID will also be visible at the top of the window.

If you can’t find your Scheme ID account number you can contact us by phone on 13 42 42 or email at enquiries@containersforchange.com.au.

We will confirm your identity by requesting your:

  • name,
  • mobile phone number
  • post code.

We will then send an authentication code to your mobile phone. Once you have received and read back your authentication code, we will provide you with your scheme ID.

How does the Scheme work?

Members of the public can exchange eligible empty containers for a 10 cent refund at authorised container refund points, or they can donate them at donation points set up by local community groups, charities or not-for-profit organisations, who then receive the 10 cent refund.

By signing up for a Scheme ID, people can return their eligible containers to and have their refund transferred into their bank account.

If a community group or not-for-profit organisation has registered on the Containers for Change site and has received a Scheme ID, anyone returning their containers to a refund point can choose to donate the refund from their containers to this organisation by using its unique Scheme ID. This enables the funds to be electronically transferred into the group’s bank account.

Containers can be returned by individuals or organisations, and any number of containers can be returned at one time, providing the given container refund point has the capacity to accept them.

Why are the prices of some drinks going up by more than 10 cents when the refund for each container is only 10 cents?

Beverage manufacturers who sell drinks in eligible containers in Queensland are responsible for the cost of the scheme.

 

 

 

 

 

When did the scheme begin?

1 November 2018.

Who runs the Containers for Change Scheme?

The Queensland Government passed legislation in September 2017 to create the Waste Reduction and Recycling Amendment Bill 2017.

Container Exchange (COEX) is a not-for-profit company established to manage and operate the scheme. As the organisation responsible for overseeing Containers for Change, it is called the ‘Product Responsibility Organisation’ in the Bill.

COEX is governed by a nine-member board with an independent Chair, three independent directors and representatives from the beverage industry.

It is solely focused on achieving the aims of the Container Refund Scheme – reducing litter, increasing recycling and benefiting Queensland communities.

Why did the government introduce a Container Refund Scheme in Queensland?

The state government introduced the Containers for Change to reduce the amount of drink container litter that enters our environment.

The scheme provides an incentive for people to collect and return eligible containers for recycling in exchange for a refund payment of 10 cents a container. Flow-on benefits include business, employment and fundraising opportunities for not-for-profit organisations, as part of the operation of the scheme.

What does Container Exchange do?

Its responsibilities include (but are not limited to):

  • collecting funds from beverage manufacturers and material recovery facilities to fund the cost of the scheme
  • overseeing the operation of container refund points, donation points, processors, the online auction portal and other service providers required to deliver the scheme.

What is a bag drop-off point?

A bag drop-off point is a location where customers can drop-off bags of eligible containers to be counted later. Bag-drops may be located in shops (like charity shops), in a depot, or in retail centres. The only payment option at a bag-drop is electronic payment via your Scheme ID.

At the bag-drop, there will be some form of tablet or a computer which enables you to enter your scheme ID, print your bag labels, attach them to the bags and drop them off in at the designated drop-off area.

Please note: the bags you drop your containers off in should be recyclable, not single-use plastic bags. Some operators provide bags suitable for drop off use.

Customers can then:

  1. Bag it
  2. Tag it
  3. Drop it.

Which containers are eligible for a refund?

Most aluminium, glass, plastic, steel and liquid paperboard beverage containers between 150ml and 3L are eligible for a refund.

As the primary aim of the scheme is to reduce litter, most containers are those that are consumed outside of the home. This is also provides consistency with other container refund schemes in operation across Australia.

The State Government decides which containers are eligible. For a full list of eligible containers, go to https://environment.des.qld.gov.au/waste/pdf/qld-container-refund-scheme-eligible-beverage-containers.pdf or see the list below.

List of eligible beverages for the Queensland Container Refund Scheme (as at 1 June 2018)

What do I do once I get to a bag drop-off point?

When you arrive at a bag drop-off point, look for the point-of-sale device (either a tablet or PC) and the label printer. Then:

  • enter your Scheme ID into the device
  • enter the number of bags you are dropping off
  • print out your labels
  • stick the labels to the side of the bags (please note the bags must be recyclable bags, not single use bags
  • drop the bags off in the designated drop-off location.

Please note: bags must be tied, secured, or taped closed so no containers fall out.

If you’re not sure what kind of bag to use, contact your local container refund point to ask if they provide bags, ties or tape or have another requirement. Some may have limits on the number of bags or containers they accept, and some charity stores require transparent bags so they can make sure there is no rubbish or unwanted material in with the containers being dropped off.

It is best to attach the label to the side of the bag so it can easily be scanned by barcode scanners. If the label is stuck to the top of the bag or over the bag opening, it may get torn or obscured when the bag is picked up or opened.

If you are in a remote area there may be a week or more between when you drop off your containers and when they e are collected and counted. There should be signage at the bag drop-off point outlining the scheduled collection days.

You can find your nearest bag drop Container Refund Point by accessing locations at: https://www.containersforchange.com.au/where-can-i-return

Which containers are not eligible?

Ineligible containers include:

  • plain milk containers
  • glass containers which have contained wine or pure spirits
  • large containers (1L or more) which have contained flavoured milk, pure juice, cask wine or cask water
  • cordial or vegetable juice containers
  • sachets above 250ml which have contained wine
  • registered health tonics
  • all containers smaller than 150mL and bigger than 3L will not be eligible for a refund

The state government decides which containers are not eligible.

For a full list of ineligible containers, go to https://environment.des.qld.gov.au/waste/pdf/qld-container-refund-scheme-eligible-beverage-containers.pdf or see the state government’s list below.

Excluded Containers

Where do I get bags for bag drop?

At most bag drop off locations, you can use any recyclable plastic bag, or a re-useable bag (such as onion bags or those supplied in shopping centres). But all bags need to be securely fastened or closed. Some container refund points may supply suitable bags. Check your local refund point to see what they require.

Can I use a bag-drop outside business hours?

Please go to the Containers for Change website for contact information and check with your local bag-drop on the arrangements at specific locations. Some bag-drops offer secure bins or cages that can be accessed outside business hours, but you may need to print off your labels in advance (during business hours).

Why are some beverage containers not eligible for a refund?

The Container Refund Scheme aims to reduce the amount of beverage container litter in the environment. The containers that are eligible for a refund are those most commonly consumed away from home and which make up the majority of container litter in the environment.

For example, excluded containers that have held plain milk or wine are commonly consumed in the home, and can still be recycled either through existing kerbside collection or drop-off at Council tips which provide bins for different types of material.

What is a reverse vending machine and how do I use it?

A reverse vending machine (RVM) is a machine which you can insert empty eligible containers into in return for a refund. When you insert your empty containers such as bottles and cans for recycling into the chute at the front of the machine, it will scan your container to ensure it is eligible for a refund.

When you finish depositing your containers, the reverse vending machine will issue the refund. Some reverse vending machines give customers a choice of how they want to receive their refund (eg. by bank transfer, as a voucher, or as a donation to a charity, local school, sporting or community group).

Crushed cans and plastic containers cannot be easily scanned at RVMs and should be taken to depots that manually count containers.

Please check the type of container refund points near you and conditions of the location here: https://www.containersforchange.com.au/where-can-i-return

What is a container refund point?

A container refund point is a location operated by businesses or organisations where members of the public can return eligible empty beverage containers in exchange for a refund of 10 cents per container.

This refund may be made:

  • in cash
  • by EFT if the person has registered with Containers for Change and has Scheme ID
  • via PayPal
  • in redeemable vouchers (eg. Woolworths gift cards).

Operators of container refund points are responsible for:

  • collecting, counting and sorting collected containers
  • paying refunds to customers
  • sorting and preparing materials for collection by a nominated service provider for further processing and recycling.

In addition to these day-to-day responsibilities, container refund point operators are the face of the Queensland Containers for Change Scheme and are expected to provide high levels of customer service.

How do I donate to community groups, and can I claim a tax deduction for it?

There are number of options for donating your containers.

  1. Drop off your containers at a charity drop-off point. If you use this option you will not receive a tax invoice for tax deduction purposes.
  2. Donate to a charity by using the charity Scheme ID at a bag-drop, mobile, or over-the-counter container refund point. If you use the charity’s Scheme ID, you will not receive a tax invoice for tax deduction purposes.
  3. Select to donate to a charity when you go to a reverse vending machine.
    Please note: there are number of operators supplying reverse vending machines for the scheme. You may or may not receive a tax invoice for tax deduction purposes, depending on the supplier’s machine. Please check this at the specific RVM you intend to donate to before attending.

Please note: charity donations do not appear in your Scheme ID history.

What different types of refund points are available under the scheme?

There are different types of refund points, and when customers check for a Container Refund Point on the Containers for Change website (under ‘Where can I return’), they can see what kind of refund point each location is, ie.:

  • Depots – which generally pay in cash, by EFT, or may offer payment by vouchers or Paypal
  • Bag drop-off points – no cash is available for refund at these points. Customers leave their containers once they have been bagged, tagged with a Scheme ID number and sealed. They must use re-useable bags, not one-use plastic bags.
    The bags of containers are picked up by a depot regularly (maybe once a week) to be manually counted and entered into the container refund point’s point-of-sale system. After this is done, people will receive their refund via electronic fund transfer in three to five days. For this reason, it takes longer to get a refund if you drop your bags at a drop-off point than if you go to a refund point
  • Donation points – these operate in much the same way as bag drop-off points, but the funds from containers are donated to the not-for-profit or community group which runs the donation point.
  • Mobile or pop-up sites – these sites are more common in smaller population centres. In this case, people may drop-off bags of containers at set times on a regular schedule every week or two depending on demand for the services.
  • Reverse Vending Machines (RVM) – which may pay by cash or EF

What is a bag-drop?

A bag-drop is a container refund point where customers can drop off bags of eligible containers to be counted later. Bag-drops may be located in shops (like charity shops), or in retail centres. The only payment option at a bag-drop is electronic payment via your Scheme ID.

At the bag-drop, there will be some form of tablet or a computer which enables you to enter your scheme ID, print your bag labels, attach them to the bags and drop them off in at the designated drop-off area.

Please note: the bags you drop your containers off in should be recyclable, not one-use plastic bags. Some charity stores require bags to be transparent so they can ensure no rubbish or unwanted items are in the bag.

What is a donation point?

Donation points are run by charities, community groups or not-for-profit groups.

A 10 cent cash refund is not available at donation points. Instead, containers are donated to the charity or community group, which then gets the 10 cent refund for each container via electronic fund transfer.

To donate containers to a particular charity, community group or not-for-profit organisation, you can drop your containers off at any site and quote the organisation’s Scheme ID so the refund is sent to their account.

How can I become a donation point?

Any community group, sports group, school or not-for-profit organisation can register as a donation point by going to the Containers for Change website and clicking on the light green ‘Sign Up’ button on the home page.

To go straight to the sign up page, go to
https://consumer.containersforchange.com.au/registration to register your group on the Containers for Change website.

Select ‘Community group’, and enter your group’s details, including bank account details. A unique Scheme ID will be generated.

In some instance it may take a few days for your scheme account to be accessible, as checks are required to be carried out in the interests of due diligence on charitable status and details.

Anyone can then donate the refunds from their empty containers to the not-for-profit organisation by quoting that group’s Scheme ID when returning their eligible containers for recycling.

Organisations such as school P&C associations, community groups, sports clubs, charities and not-for-profit organisations can also collect containers and return them in bulk to large container refund points (depots) and either collect the cash refunds or ask that the refunds be donated to a particular group by quoting the Scheme ID for the group.

Smaller organisations or those who have more sporadic contact with their membership base may wish to run container collection drives at set times during the year to encourage members and the wider community to donate eligible containers as a short-term fundraising activity. Mobile collection cages may be available for hire from your local container refund point. Please contact them to check. To find your nearest depot, check the Containers for Change website under ‘Where can I return’ for your nearest site.

What is a reverse vending machine?

A reverse vending machine is a machine which you can insert empty eligible containers into in return for a refund. When you insert your empty containers such as bottles and cans into the chute at the front of the machine, it will scan your container to ensure it is eligible for a refund.

When you finish depositing your containers, the reverse vending machine will issue the refund. Some reverse vending machines (RVMs) give customers a choice of how they want to receive the refund (eg. by bank transfer, as a voucher, or as a donation to a partner charity, local school, sporting or community group).

Crushed cans and plastic containers cannot be easily scanned at RVMs and should be taken to container refund points that manually count containers.

You can check for RVMs near you and conditions of the location here:
https://www.containersforchange.com.au/where-can-i-return

What do I do if I haven’t received a tax invoice and I need one?

Please check your junk email folder in your registered email account.

Phone: 13 42 42 or email: enquiries@containersforchange.com.au

What do I do if I haven’t received a payment?

Once your containers have been counted you will receive your payment within three to five business days.

Depending on the location of a bag-drop it may take some time for bags to be collected and returned to the depot for counting and sorting. Please check the collection schedule at your local container refund point for more information.

Can I return all container material types at all locations?

No. Container refund points which are depots are required to collect all eligible containers. Some refund points may not accept crushed bottles and cans if they have an automated process for sorting and scanning the barcodes on containers, as the barcodes may not be readable.

Reverse vending machine cannot read crushed or damaged containers either.

In addition, reverse vending machines may not accept glass due to concerns about breakage but are required to identify the nearest location for glass collection.

Donation points may choose not to collect certain types of materials for safety reasons. For example, a school may choose not to collect glass containers due to potential safety risks should they break.

Please check the Containers for Change website under ‘Where can I return’ to find out what kind of container refund point you intend to visit, and what kind of containers (and how many) it accepts before visiting.

Are container refund points required to handle ineligible containers?

No, there is no requirement under the scheme’s contractual arrangements for container refund points to handle ineligible containers.

Container refund points may choose to collect other containers or materials, but these are not eligible for the 10 cent refund, nor are the materials processed via the scheme’s logistics or processing arrangements.

What condition do my containers have to be in to be eligible?

Containers must be empty. You don’t have to rinse each container but it will help you store them cleanly before returning them.

Caps should be removed from bottles (as they are a different type of plastic to the bottle).

Please note that some reverse vending machines and depots are unable to identify the barcode on a crushed can or bottle, so these should be taken to a container refund point which accepts crushed or damaged containers, providing they can be recognized as being an eligible container. For safety reasons, glass bottles need to be whole and intact.

Please check the type of container refund point and what kind of containers they accept before taking your containers in on the Containers for Change website under ‘Where can I return’.

Do I need to remove lids from containers before taking them to a container refund point?

Yes, lids should be removed from beverage containers before taking them to a container refund point. Removing the lids helps with the crushing of containers at processing facilities and provides benefits, ie.:

  • plastic tops are usually a different plastic from the bottle, so separating the plastics means a better recycling outcome due to less ‘contamination’
  • leaving tops on containers can cause problems with transport and storage.

Do I have to sort my containers before taking them to a container refund point or donation point?

No, you don’t have to sort containers before taking them to a container refund point, although it may save time if you do.

Sorting your containers into the various materials types such as the different plastics, glass, aluminium and cartons, counting them and noting the number of each container type, may save time at the container refund point.

When using a reverse vending machine. As reverse vending machines often have different chutes for different material types (typically glass and non-glass materials) you may need to sort your containers by material type when using one.

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